1. For which parts of the trip did you use DORA? (Multiple answers)

Trip planningIndoor routing at the Berlin airportsIndoor routing at the Palma airportRouting to or from the airport in PalmaRouting to or from the airport in Berlin

2. How easy was it to learn how to use the system?

3. Did you consider the travel information provided by the DORA app as useful?

YesNo

4. Regarding your ways to or from the airport: Did you consider the information provided on different modes of transport in Berlin and/or Palma as useful?

5. Regarding your ways to or from the airport:
Did DORA make you aware of modes of travelling that you did not know before?

YesNo

6. Did using DORA lead you to pick public transport options?

YesNo

6a. For both ways?

YesNo

7. Regarding your way to the departure airport:
Which modes of transport did you use with and without DORA? (Multiple answers)

public transport with DORApublic transport with DORA and ticketing functionpublic transport without DORAtaxi with DORAtaxi without DORAcar as driver with DORAcar as driver without DORApassenger in private carorganized transfershared / rented car with DORAshared /rented car without DORAother

8. Regarding your way from the airport to your final destination:
Which mode of transport did you use or are you planning to use with and without DORA? (Multiple answers)

public transport with DORApublic transport with DORA and ticketing functionpublic transport without DORAtaxi with DORAtaxi without DORAcar as driver with DORAcar as driver without DORApassenger in private carorganized transfershared / rented car with DORAshared /rented car without DORAother

9. Based on previous trips, do you think DORA saved you time on your way to the airport and to the final destination?

10. Using the Indoor Routing Service:
Based on previous trips, do you think DORA saved you time at the airport?

10a. How accurate was DORA detecting your location?

11. Using the queue detection service:
Based on previous trips, do you think DORA saved you time in regard to the time spent in queues (security and Check-In) at the airport?

11a. How accurate was DORA estimating the times you had to wait in queues?

12. Some travellers are allowing extra time (buffer time) for their way to the airport and for their ways at the airport. How much buffer time were you able to save during your current trip (compared to trips you made earlier)?

13. Are you on a business or on a private trip?

businessprivate

13a. Have you booked a holiday package? (flight, airport transfer and hotel in one booking)

YesNo

13b. Has your trip been organized by another department or company?

YesNo

14. What is your gender?

15. Would you tell us your age?

16. With whom are you travelling?

17. Do you have any kinds of mobility restrictions?

17a. If other:

18. When did you use DORA? (Multiple answers)

one week before the travel (in my home country)one week before the travel (abroad)one day / several days before the travel (in my home country)one day / several days before the travel (abroad)during the travel (in my home country)during the travel (abroad)

19. Besides of booking your flight, did you use other apps or websites to get information on this particular journey? Explanation:
Did you need additional information that DORA was not able to provide you with? (Multiple answers)

website / App of the booking agencywebsite / App of the airportwebsite / App of the airlinewebsite / App of the public transport providerwebsite / App of the car sharing providerwebsite / App of the taxi companyNo other source of information usedother

20. How did you hear about DORA? (Multiple answers)

via the DORA Trip Planning Websitevia the DORA Project Websitemarketing material (flyer, posters)someone at the airport told me about DORApersonal recommendationlocal mediatourism officesocial mediaother

21. Did the system have all capabilities and functions that you've expected it to have?

22. Are there any functionalities or information that you would like to add?

YesNo

22a. Please specify them!

23. Which parts of DORA need improvement? Please share your suggestions, starting with the most important one!

24. Did you feel comfortable using the system?

25. Would you like to use DORA again?

YesNo

26. Why? Please list the reasons, starting with the most important one?

27. In which Amazon store would you like to redeem your voucher?

28. What's your email address?